Policies – Trotters Interiors

Privacy Policy
Effective Date: APRIL 2025

Trotters Interiors (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://trottersinteriors.co.uk (“Site”), contact us, or use our services.

1. Who We Are

Trotters Interiors is a UK-based interior design and home decor business. For the purposes of data protection law, we are the “data controller” of the personal data you provide to us.

2. What Information We Collect

We may collect and process the following personal data:

Contact details (name, email address, phone number, address)
Payment information (if you make a purchase or pay for services)
Technical data (IP address, browser type, device, operating system)
Usage data (how you interact with our website)
Any other information you voluntarily provide via contact forms, emails, or phone calls

3. How We Use Your Data

We use your personal data for the following purposes:

To respond to enquiries or provide quotes
To deliver interior design or related services
To process payments and manage bookings
To send service updates or promotional communications (only with your consent)
To analyse website usage and improve our services

4. Legal Bases for Processing

We rely on the following legal grounds to process your personal data:

Consent – where you have given us permission
Contract – to provide goods or services you’ve requested
Legal obligation – to comply with the law
Legitimate interests – for our internal business needs (e.g., improving our services)

5. Sharing Your Data

We may share your personal data with trusted third parties, including:

Payment processors
Website hosting providers
Professional service providers (e.g., IT or marketing consultants)
Law enforcement or regulatory bodies (where required by law)

We ensure all third parties respect your data and comply with applicable data protection laws.

6. Data Retention

We only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.

7. Cookies

Our Site uses cookies to enhance your experience. These may collect data such as your IP address and browsing behavior. You can manage cookie preferences through your browser settings.

For more details, see our [Cookie Policy] (insert link if available).

8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have rights including:

The right to access your data
The right to correct inaccurate data
The right to request erasure
The right to restrict processing
The right to data portability
The right to object to processing

To exercise these rights, please contact us at [insert contact email].

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, you can contact us at:

Trotters Interiors

Phone: 07502 305359
Address: 55 Station road, Heacham, king’s Lynn, PE31 7EY

If you’re not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Cookie Policy
Effective Date: April 2025

Trotters Interiors (“we”, “our”, or “us”) uses cookies and similar technologies on https://trottersinteriors.co.uk (“Site”) to improve your experience and analyze site usage.

What Are Cookies?

Cookies are small data files stored on your device when you visit a website. They help websites remember your preferences and improve your experience.

Types of Cookies We Use:

Essential Cookies – Necessary for the website to function (e.g. security, navigation).
Performance Cookies – Help us understand how visitors interact with our website.
Functional Cookies – Remember choices you make (e.g., language or region).
Marketing Cookies – Track browsing habits to show targeted ads (if applicable).

Managing Cookies:

You can set your browser to refuse some or all cookies. If you disable cookies, some parts of our Site may not function properly.

For more information, see: https://www.allaboutcookies.org

2. Website Terms & Conditions

Terms & Conditions
Effective Date: April 2025

Welcome to [trottersinteriors.co.uk]. By using our website, you agree to the following terms.

1. Use of the Website

You may use our Site for lawful purposes only. Do not misuse or attempt to harm the Site or its users.

2. Intellectual Property

All content (text, images, logos, etc.) is the property of Trotters Interiors or our licensors. You may not copy, distribute, or reproduce without our permission.

3. Limitation of Liability

We do our best to ensure content is accurate, but we make no warranties. We are not liable for any loss arising from use of this Site.

4. Third-Party Links

Our Site may include links to external sites. We are not responsible for their content or practices.

5. Changes

We may update these Terms at any time. Your continued use of the Site means you accept the revised terms.

3. Returns & Refunds Policy

Returns & Refunds Policy
Effective Date: April 2025

We want you to be happy with your purchase. Please read our policy below.

1. Right to Cancel (Online Orders)

You have 14 days from the date of collection to cancel and return your order under UK consumer law.

2. How to Request a Return

3. Refunds

Once returned and inspected, refunds are processed to your original payment method within 5–10 working days.

4. Non-Returnable Items

Custom-made or personalised items cannot be returned unless faulty.

5. Faulty or Damaged Items

Please contact us within 48 hours of delivery if your item is damaged or defective.

4. Disclaimer

Disclaimer
All information provided on this website is for general informational purposes only. While we strive for accuracy, we make no guarantees about the completeness or reliability of any content.

Any actions you take based on this content are at your own risk. Trotters Interiors is not liable for any losses or damages in connection with the use of our Site.

5. Accessibility Statement

Accessibility Statement
Trotters Interiors is committed to ensuring our website is accessible to as many people as possible, regardless of ability.

We strive to follow best practices and aim to meet WCAG 2.1 Level AA accessibility standards.

If you encounter any issues accessing our content or require assistance, please contact us at [insert email or phone number], and we will do our best to help.